ISO 1000X: Training and Downloads

ISO 10006: Quality in Project Management

In-depth review of ISO 10006 Guidelines for Quality Management in Projects and ISO 21500 Guidance on Project Management with case studies and practical examples. We are offering 20% off until February 10th 2013 Register Today!

ISO 10001, 2, 3, and 4!
ISO 10004:2012 Quality management -- Customer satisfaction -- Guidelines for monitoring and measuring was issued on September 14, 2012. Other standards of ISO 10000 series include:

• ISO 10001:2007 Quality management -- Customer satisfaction -- Guidelines for codes of conduct for organizations
• ISO 10002:2004 Quality management -- Customer satisfaction -- Guidelines for complaints handling in organizations
• ISO 10003:2007 Quality management -- Customer satisfaction -- Guidelines for dispute resolution external to organizations.

Standards to Watch: ISO/FDIS 10008 Quality management -- Customer satisfaction -- Guidelines for business-to-consumer electronic commerce transactions.

Target publication date: 2014-08-25.

Check out our Complete set of ISO 10002:2004 complain handling policies and procedures.