5 Days Holiday Flash Sale: Start 2014 with New Knowledge!

All of us at CBG Inc. wish you a safe and enjoyable Holiday Season and a happy and prosperous new year. We thank you for your business and look forward to serving you in the future.

As a gift to our customers we are happy to offer up to 40% Discount on the selected training courses designed for continual professional development of certified professionals:

Training Course Regular Price Dec17-21 2013 You Pay The savings of: SAS11 Social Responsibility and ISO 26000:2010 $435.00 $390.00 6% Register Now! BLSM93 Sustainable Development through Quality Management $225.00 $210.00 7% Register Now! ELT12 Make Lean Happen $449.00 $315.00 30% Register Now! CAC01 Audit Interview: Learn Journalists' Secrets $435.00 $283.00 35% Register Now! PMN21 Project Management: Getting Things Done $435.00 $261.00 40% Register Now! CAE14 Energy Management and ISO 50001 $225.00 $135.00 40% Register Now!

Use this opportunity to book your trainings at a discounted price between December 17 and 21 2013 and start your training at any time between January 2 and April 2 2014!

We are very proud of the quality of our training products. It has taken many years of development with the help of leading industry experts, consultants, and auditors. The list of our clients includes Hutch, EMC, Baker Hughes, Philibert Engineering, PC, Dispensing Dynamics International, Copperweld Bimetallics, LLC.

ISO 50001 EnMS: training, procedures, checklists and more

Quality can power up efforts in energy management and make a difference. Read the full article "Turned On" in the October 2013 issue of Quality Progress.

Are you or your clients interested in the ISO 50001 Energy Management System? Join us for the Energy Management and ISO 50001:2011 on-line training course and obtain:

9.5 hours of continual professional development; Examples of procedures, forms, and audit checklists; 2 hours of WebEx consultation with one of the authors of "Turned On"

Register today at the money-saving rate of $225!

ISO 9001:2008 Quality Systems Manual

Fully customized ISO 9001:2008 Quality Systems Manual and Procedures Templates Bundle on sale Now.

Power up Efforts in Energy Management and Make a Difference

Can quality professionals contribute to improving an organization’s energy consumption and efficiency? Find out for yourself in Natalia Scriabina and Gary Cort new article 'Turned On'

Free Lean Culture Quiz

Test your knowledge of Lean and Lean Culture

Quality Manual Best Practices

• Should the Quality Manual be brief or detailed? 
• Confidential or publically available? 
• Serve as an instruction or a demonstration of commitments? 

 Learn more and find examples of good practices in our September blog post.

Corporate Discount on Training Courses

Make our courses available to your employees with a corporate discount. Check out how to qualify.

Do you need Quality Assurance or Police Department to implement QMS?

In our July blog read about the role of Quality Department and share with us your best practices and lessons learned.

ISO 9001/ AS9100 Quality Manual

Download a Quality Manual template which is fully compliant with ISO 9001 and AS9100 requirements. You can use the Manual as an example or quickly and easily customize it to meet your company's needs. Our experts are available to provide support and answer questions.

Keep focus on solutions but not on problems and on expectations but not on precautions

Tell what you want and don’t tell what you don’t. Look for examples on our blog.

Style Guide for the Quality Professionals

What words to use and what to avoid? Tips on effective communication on our blog this month.

ISO 9001: Next Revision

The next major revision of ISO 9001 is expected in 2015. ISO 9001:2015 and Beyond published by ISO gives an overview of these changes. ASQ Knowledge Center has published the latest Committee Draft of ISO 9001:2015 for review and comments.

ISO 9001 guide for SMEs

Read how ISO help small businesses to work more efficiently, increase productivity and access new markets.

Key Strategies for Successful Change

Learn about the strategies required for successful change in any setting: developing a new product, transitioning to a new standard, or moving to a new home @ our blog. Share your experiences and examples of successful changes.

Quality in Project Management - 10% off if registered before July 1st

The training course Quality in Project Management provides a survey of the ISO 21500 Guidance on Project Management, with practical implementation to inspire quality professionals and project managers to work collaboratively using a common framework. Register by July 1st to claim your 10% discount.

Top 5 Project Management Tips

Learn from the experts to make every project a success and grow your business faster. Download the presentation.

5 Musts of Preparation that will Improve your Audit Interview

What goals to set before the interview? To be formal or friendly? Find out in the presentation.

CSR Case study: Litecontrol

Reduce, Reuse, Recycle and Rethink. Learn about the sustainable attitude towards resource use.

CBG Training Catalog

Our training catalog just got updated. Get a copy for yourself!

Powerful Procedures: Think Badge-Size

What is the optimal level of detail of a document?
Should the procedure be lengthy or concise?
Tips on  maximizing the the business value of documents in Natalia Scriabina new Blog.

CSR Video Case Studies: Starbucks

Find out how Starbucks is implementing Social Responsibility Core Subjects on our Blog

Achieve Clarity in your Communication

Natalia Scriabina and Joyce Parsons present live @  Communication for Quality Professionals, ASQ Kitchener on April 24th 2013.

More Hours, More Value, No Extra-Price

Please be advised that we added industry-specific readings and case studies to our best selling courses: 

• Social Responsibility and ISO 26000 – course length: 17 hours 

• Sustainable Development through Quality Management – course length: 8.5 hours 

Both courses scored an average customer satisfaction rating of 93% from customer votes. 

If you are a member of ASQ, please register at a discounted price using the following links: 

• Social Responsibility and ISO 26000 (ASQ members)
• Sustainable Development through Quality Management (ASQ members)

Read Customer Testimonials and register today! Training participants registered before May 1 2013 will receive 2 hours of complementary consulting services delivered by CBG experts on-line.

Opportunities for Professional Development

The following opportunities for professional development are available to our subscribers this month: 

1. To deliver excellence in customer interactions. Take advantage of our best-selling training program Audit Interview: Learn Journalistsв_T Secrets at 10% off regular price if registered in March 2013. 



2. To keep up with best practices and new technologies. Read the Five at the Forefront article published in the March issue of Quality Progress that provides practical advice for auditors using the revised ISO 19011. Email your comments to the author Natalia Scriabina (natalia.scriabina at c-bg.com) 

3. To check 'must have' project management knowledge. At no cost you can take a mini-test that covers ISO 21500:2012 and key aspects of quality in project management. Email your comments to the author Karen Creditor (kjmcreditor at c-bg.com) 




4. To have a say in the development of ISO 14000. The International Organization for Standardization offer a unique opportunity to influence the development of next edition of ISO 14001. Read more. 

5. To share best practices. Please let us know about lessons learned, and success stories regarding best practices that you would be interested in sharing with other quality professionals.

ISO 1000X: Training and Downloads

ISO 10006: Quality in Project Management

In-depth review of ISO 10006 Guidelines for Quality Management in Projects and ISO 21500 Guidance on Project Management with case studies and practical examples. We are offering 20% off until February 10th 2013 Register Today!

ISO 10001, 2, 3, and 4!
ISO 10004:2012 Quality management -- Customer satisfaction -- Guidelines for monitoring and measuring was issued on September 14, 2012. Other standards of ISO 10000 series include:

• ISO 10001:2007 Quality management -- Customer satisfaction -- Guidelines for codes of conduct for organizations
• ISO 10002:2004 Quality management -- Customer satisfaction -- Guidelines for complaints handling in organizations
• ISO 10003:2007 Quality management -- Customer satisfaction -- Guidelines for dispute resolution external to organizations.

Standards to Watch: ISO/FDIS 10008 Quality management -- Customer satisfaction -- Guidelines for business-to-consumer electronic commerce transactions.

Target publication date: 2014-08-25.

Check out our Complete set of ISO 10002:2004 complain handling policies and procedures.