New technologies and business

New technologies keep transforming businesses. What trends to watch for and what to expect in our new blog post How new technologies will Impact Business in the upcoming 2018.

Course Catalog Updated

Time to recertify? Looking for CEU credits?

Download our updated course catalog.

We issue Certificates that are accepted by IRCA and RABQSA as evidence of continual professional development.

QMS questions answered: ISO 9001 and Business management

Can we assume that ISO 9001-2015 can be used as a Business management system?
In which case that can be possible?
Find out the answer in our new blog post.

ISO 45001:2018 Audit Checklist

Our ISO 45001:2018 Audit Checklist is fully compliant with the new requirements of ISO 45001:2018.

ISO 45001:2015 Audit Checklist provides a complete understanding of how to verify compliance with the requirements of all ISO 45001:2018 clauses and can be used as practice for internal auditors workshops.

42 page MS Word document is in user-friendly format and has a professional layout. More information...

ISO 45001:2018 Transition Gap Analysis

Introducing new product - ISO 45001:2018 Transition Gap Analysis with the guidelines for transition.
More details in the update or on the product home page.

Claim your free copy in October/November 2017.

ISO 9001/14001/45001 Requirements Comparison: Free download

Download your free copy of ISO 9001/14001/45001 Requirements Comparison and use it as a reference - or in training.

Audting: system and process audits

What is the difference between the system and the process audits? Can both be done at the same time? The answers in our new blog post: A system audit vs. a process audit

QMS Audit Frequencies

How often should the QMS processes be audited? What are the requirements and best practices?
QMS Questions answered: Audit frequencies

Control of nonconformities in ISO 9001:2015

Control of nonconformities documented information, object of control and other ISO 9001:2015 requirements changes in our new article Nonconformity Management.

How to evaluate Contract Review process effectiveness?

What factors can be used to measure the effectiveness of the Contract review process?
Is there a universal way to determine effectiveness in this process?
More on our blog Contract Review Metrics

New product: ISO/DIS 45001:2017 OH&S Manual Template

• OH&S Management system audit and certification
• Understanding of how the OH&S management system operates
• OH&S Personnel training

and more in our new OH&S Manual Template fully aligned with the new  ISO/DIS 45001:2017.

QMS Questions and Answers: ISO 9001:2015 clause 6.1

The first paragraph of ISO 9001 Clause 6.1 mentions clauses 4.1 and 4.2 - but this does NOT mean that actions to address risks and opportunities should be implemented in 2 phases:
Phase 1 Address Risk/Opportunity for Interested Parties and then Phase 2: Risk Assessment towards process.
The correct interpretation of this ISO clause in our blog Clause 6.1 Actions to address risks and opportunities QnA

Integrated Management System Pros and Cons

Some companies choose to integrate their processes into one IMS system. While others will build a separate ISO 9001 QMS, ISO 14001 EMS, etc.

Find out IMS Cons and Pros in our blog post Why should you prefer an Integrated management system (IMS) or not?

QMS Documented information: Electronic or Printed?

Which type of documented information is the best for the QMS - electronic or printed?
What are the cons and pros of the decision?
Find out on our blog Format of QMS Documented information: Electronic or Printed?

Quality Management Principles

Overview of Quality Management Principles ISO publication. 

Tips on remote QMS documentation co-authoring

Can the documents like Manuals and procedures be placed in the cloud where all responsible team members can contribute to it?
How do others handle these kinds of situations?
Find out the answer on our blog Remote co-authoring of QMS documented information

Benefits of having an Integrated system (IMS)

Some of the benefits of implementing an Integrated management system (versus having traditional QMS and EMS) include facilitation of control and saving resources. Find out more in our blog post Integrated system (IMS) vs. Quality and Environment separately.

New product: Integrated Management System Manual Template

In June CBG Inc. launches new product - ISO 9001:2015 + ISO 14001:2015 Integrated Management System Manual Template.
139 pages MS word document gives detailed description of the IMS processes and their interaction and might be selected by the Organization as the Only IMS document.

For more information, download the preview or find out the most up to date pricing check the IMS Manual Template page on our site.

ISO 9001:2015 audit tips

What questions personnel should prepare for either an internal or external ISO 9001:2015 audit? Find out in our blog post Tips for staff undergoing an ISO 9001:2015 audit

QMS questions answered: Customer communication

How do you establish SPECIFIC requirements with regard to CONTINGENCIES? Find out in our recent blog post Customer communication - contingency actions requirements

Environmental Targets

What sort of EMS targets could be set, when preparing for ISO 14001 certification when the Organization has very little environmental impact?
Examples of environmental targets wording in our blog post.

ISO 5001:2011 EnMS Manual Template

Proposed Energy management manual template is designed to facilitate integration with the organization's management systems in accordance with ISO 9001:2015 and ISO 14001:2015 and written in sufficient detail for the Organization to decide this Manual is the only documented information for the System.

Take advantage of the introductory pricing. More info

QMS = Quality of Management = Quality Business

Which does ISO 9001 emphasize more, the Management of Quality or the Quality of Management? This and other QMS questions answered on our blog

EMS and QMS integration: Risk management

Can we merge Risk Management for QMS and EMS? If yes what is the common criteria?
Find out in our new blog post Risk Management for QMS and EMS.

ISO 14001:2015 EMS Manual Template now available!

ISO 14001:2015 compliant EMS Manual Template now available! Download free preview from our site.

QMS best practices: quality objectives

Are there methodologies that will help you in wording the Quality objectives of the Organization?
Find out in our new blog post: Quality Objectives

ISO 9001:2015 Quality manual tips

ISO 9001:2008 had a requirement to include Organizational structure into the Quality Manual.
What are the changes in requirements imposed by the new ISO 9001:2015 version?
Find out in our recent blog post: Organizational structure in ISO 9001:2015 Quality manual

Integration of standard management systems

Integration of standard management systems, including 9001 and 14001 is not only possible, but also necessary! While integrating, ‘including EMS as one of QMS processes’ is not the best approach. It is better to build one system describing both standards.
Find out best practices and implementation tips in our blog post Implementing 14001 within existing 9001.

Does ISO 9001:2015 have any Digital Transformation requirements?

Does ISO 9001:2015 have any Digital Transformation requirements?
How the organization's QMS can benefit from Digital Transformation?
Find out in our new blog post: Digital Transformation in Quality Management

ISO 9001:2015 QMS transition good practices

Our experience in consulting the transition of the organizations to the new version of ISO 9001:2015 showed that the main «new things that were previously ignored» are the following four:

1. System-level analysis of internal and external context of the Organization.
2. Actions to address risks and opportunities.
3. Analysis of needs and expectations of interested parties (other than consumers and suppliers).
4. Viewing Organizational knowledge as an important resource.

Look for transition tips, good practices and useful links in our new blog post What did ISO 9001:2015 teach you?

Transitioning from ISO 9001:2008 to ISO 9001:2015: Documentation

Key points to remember in transitioning from ISO 9001:2008 to ISO 9001:2015 when it comes to documentation in our new blog post.

ISO 9001:2015: Product updates, discounts and offers for February-March 2017

Product updates:
We offer a new ISO 9001:2015 Quality manual template with the detailed description of the QMS processes and their interaction. The depth of the description is enough for the Organization to decide that this Quality Manual is the only QMS document, which summarizes all mandatory Procedures as well as the procedures that regulate processes in accordance with the existing good practices.

Discounts and offers: 

• ISO 9001:2015 Quality manual template package. Includes both editions, original drawings and diagrams. Current price $89.00 (you save 40%)

• Actions to address risks and opportunities QSP. Current price $65.00 (you save 40%)
• Up to additional 15% off on the QSP set and Quality manual bundles - please check our website for the most up to date prices

QMS QnA: Quality Objectives

How would you plan for achieving quality objectives?
How would you document them?

Find the answers in our recent blog post Quality Objectives and Planning to achieve them

QMS QnA: Control of Documented Information

Does ISO 9001:2015 mandate a specific numbering system for control documents?
What are the best practices for such numbering system?

Find the answers in our new blog post Numbering System for ISO documentation based on ISO 9001:2015

ISO 9001:2015 risk based thinking

Two approaches to the risk management actions planning in our recent blog post Actions to address risks and opportunities: Planning

Transition from the 2008 version of ISO 9001 to the 2015

QMS transition to the new version of ISO 9001:2015 deadlines, good practices and free downloads in our new blog post Which ISO 9001 revision applies during transition from 2008 to 2015 versions

Organizational Knowledge ISO 9001:2015 § 7.1.6

We are stuck on getting 'Organizational Knowledge' element off the ground. We know what is required and have the intellectual resources to do it. Any ideas on where to start?

I've got the assignment to lead the project "Organizational Knowledge" and I would like to develop an effective concept, as simple and as smart as possible, without overloading the organization unnecessarily. Any suggestions on how to determine the NECESSARY Knowledge to be maintained and be made available? 

We have a positive experience in the implementation of the following approach. The key is the category of “Organization's Knowledge Bank” - the database structured by the intellectual asset groups, taking into account the organization's strategic development directions, and arranged on the organization server.

‘Control of organizational knowledge’ process includes four stages:

• definition of the necessary knowledge - via forming the knowledge bank structure;
• creation of the organization's knowledge bank - collection of data from different sources;
• maintaining and providing access to knowledge - through “Organization’s knowledge bank section moderators”, competent in the given field of knowledge, among the QMS process owners and third-party experts, including university professors;
• QMS processes improvement through acquired knowledge - is carried out in two ways: 

1. Via the personnel access to the Organization’s knowledge of the organization. 
2. Via personnel training. 

More details can be found here: “QSP 7.1-04 Control of organizational knowledge”


Other ISO 9001:2015 Documents and Templates