Opportunities for Professional Development

The following opportunities for professional development are available to our subscribers this month: 

1. To deliver excellence in customer interactions. Take advantage of our best-selling training program Audit Interview: Learn Journalistsв_T Secrets at 10% off regular price if registered in March 2013. 



2. To keep up with best practices and new technologies. Read the Five at the Forefront article published in the March issue of Quality Progress that provides practical advice for auditors using the revised ISO 19011. Email your comments to the author Natalia Scriabina (natalia.scriabina at c-bg.com) 

3. To check 'must have' project management knowledge. At no cost you can take a mini-test that covers ISO 21500:2012 and key aspects of quality in project management. Email your comments to the author Karen Creditor (kjmcreditor at c-bg.com) 




4. To have a say in the development of ISO 14000. The International Organization for Standardization offer a unique opportunity to influence the development of next edition of ISO 14001. Read more. 

5. To share best practices. Please let us know about lessons learned, and success stories regarding best practices that you would be interested in sharing with other quality professionals.

ISO 1000X: Training and Downloads

ISO 10006: Quality in Project Management

In-depth review of ISO 10006 Guidelines for Quality Management in Projects and ISO 21500 Guidance on Project Management with case studies and practical examples. We are offering 20% off until February 10th 2013 Register Today!

ISO 10001, 2, 3, and 4!
ISO 10004:2012 Quality management -- Customer satisfaction -- Guidelines for monitoring and measuring was issued on September 14, 2012. Other standards of ISO 10000 series include:

• ISO 10001:2007 Quality management -- Customer satisfaction -- Guidelines for codes of conduct for organizations
• ISO 10002:2004 Quality management -- Customer satisfaction -- Guidelines for complaints handling in organizations
• ISO 10003:2007 Quality management -- Customer satisfaction -- Guidelines for dispute resolution external to organizations.

Standards to Watch: ISO/FDIS 10008 Quality management -- Customer satisfaction -- Guidelines for business-to-consumer electronic commerce transactions.

Target publication date: 2014-08-25.

Check out our Complete set of ISO 10002:2004 complain handling policies and procedures.