CSR Video Case Studies: Starbucks

Find out how Starbucks is implementing Social Responsibility Core Subjects on our Blog

Achieve Clarity in your Communication

Natalia Scriabina and Joyce Parsons present live @  Communication for Quality Professionals, ASQ Kitchener on April 24th 2013.

More Hours, More Value, No Extra-Price

Please be advised that we added industry-specific readings and case studies to our best selling courses: 

• Social Responsibility and ISO 26000 – course length: 17 hours 

• Sustainable Development through Quality Management – course length: 8.5 hours 

Both courses scored an average customer satisfaction rating of 93% from customer votes. 

If you are a member of ASQ, please register at a discounted price using the following links: 

• Social Responsibility and ISO 26000 (ASQ members)
• Sustainable Development through Quality Management (ASQ members)

Read Customer Testimonials and register today! Training participants registered before May 1 2013 will receive 2 hours of complementary consulting services delivered by CBG experts on-line.

Opportunities for Professional Development

The following opportunities for professional development are available to our subscribers this month: 

1. To deliver excellence in customer interactions. Take advantage of our best-selling training program Audit Interview: Learn Journalistsв_T Secrets at 10% off regular price if registered in March 2013. 



2. To keep up with best practices and new technologies. Read the Five at the Forefront article published in the March issue of Quality Progress that provides practical advice for auditors using the revised ISO 19011. Email your comments to the author Natalia Scriabina (natalia.scriabina at c-bg.com) 

3. To check 'must have' project management knowledge. At no cost you can take a mini-test that covers ISO 21500:2012 and key aspects of quality in project management. Email your comments to the author Karen Creditor (kjmcreditor at c-bg.com) 




4. To have a say in the development of ISO 14000. The International Organization for Standardization offer a unique opportunity to influence the development of next edition of ISO 14001. Read more. 

5. To share best practices. Please let us know about lessons learned, and success stories regarding best practices that you would be interested in sharing with other quality professionals.

ISO 1000X: Training and Downloads

ISO 10006: Quality in Project Management

In-depth review of ISO 10006 Guidelines for Quality Management in Projects and ISO 21500 Guidance on Project Management with case studies and practical examples. We are offering 20% off until February 10th 2013 Register Today!

ISO 10001, 2, 3, and 4!
ISO 10004:2012 Quality management -- Customer satisfaction -- Guidelines for monitoring and measuring was issued on September 14, 2012. Other standards of ISO 10000 series include:

• ISO 10001:2007 Quality management -- Customer satisfaction -- Guidelines for codes of conduct for organizations
• ISO 10002:2004 Quality management -- Customer satisfaction -- Guidelines for complaints handling in organizations
• ISO 10003:2007 Quality management -- Customer satisfaction -- Guidelines for dispute resolution external to organizations.

Standards to Watch: ISO/FDIS 10008 Quality management -- Customer satisfaction -- Guidelines for business-to-consumer electronic commerce transactions.

Target publication date: 2014-08-25.

Check out our Complete set of ISO 10002:2004 complain handling policies and procedures.

December Gifts: ISO 21500 & Quality in Project Management

ISO 21500:2012 Guidance on Project Management

ISO issued a new standard ISO 21500 Guidance on Project Management In September 2012. The new standard describes concepts and processes that are considered to form good practices in project management.
We offer you an opportunity to become familiar with ISO 21500 in practical applications along with another international standard ISO 10006 Quality in Project Management by participating in the training program Navigating the ISO 21500 Guidance on Project Management.

Register in Dec 2012 and we will to introduce you to this program by giving you the first module at no cost. 
 

The program is led by Karen Creditor who has practical experience as a project management executive leading PM offices and has successfully managed million dollar programs for enterprise level companies, including Monsanto, Peabody Energy, Research in Motion, and Marsh Company.

December Blog
Read Karen’s post in our December blog: Project Management vs Quality – How to Stop Making Each Other Crazy!

Software Quality: Charming the Customer

More and more, software testers are being challenged in ways to provide better test coverage for the applications that they test. Persona Based Testing (PBT) puts testers in the customer’s shoes like never before to enhance testing coverage with the ultimate goal of not only meeting customer expectations, but exceeding them. Read more ….

Register for the online training course Persona Based Testing - Introduction before November 30, 2012 at a discounted price.

During the course you learn to:

•     define the various personas that are used in different stages of a product’s life
•     understand how deliverables meet the end customer’s requirements
•     focus on cases that matter the most to the end customer
•     find out how to make the most of the dwindling time for maximum test coverage