ISO 9001:2015 risk based thinking

Two approaches to the risk management actions planning in our recent blog post Actions to address risks and opportunities: Planning

Transition from the 2008 version of ISO 9001 to the 2015

QMS transition to the new version of ISO 9001:2015 deadlines, good practices and free downloads in our new blog post Which ISO 9001 revision applies during transition from 2008 to 2015 versions

Organizational Knowledge ISO 9001:2015 § 7.1.6

We are stuck on getting 'Organizational Knowledge' element off the ground. We know what is required and have the intellectual resources to do it. Any ideas on where to start?

I've got the assignment to lead the project "Organizational Knowledge" and I would like to develop an effective concept, as simple and as smart as possible, without overloading the organization unnecessarily. Any suggestions on how to determine the NECESSARY Knowledge to be maintained and be made available? 

We have a positive experience in the implementation of the following approach. The key is the category of “Organization's Knowledge Bank” - the database structured by the intellectual asset groups, taking into account the organization's strategic development directions, and arranged on the organization server.

‘Control of organizational knowledge’ process includes four stages:

• definition of the necessary knowledge - via forming the knowledge bank structure;
• creation of the organization's knowledge bank - collection of data from different sources;
• maintaining and providing access to knowledge - through “Organization’s knowledge bank section moderators”, competent in the given field of knowledge, among the QMS process owners and third-party experts, including university professors;
• QMS processes improvement through acquired knowledge - is carried out in two ways: 

1. Via the personnel access to the Organization’s knowledge of the organization. 
2. Via personnel training. 

More details can be found here: “QSP 7.1-04 Control of organizational knowledge”


Other ISO 9001:2015 Documents and Templates 

Quality management systems -- Guidelines for the application of ISO 9001:2015

New Quality management standard has been published by the ISO: Quality management systems -- Guidelines for the application of ISO 9001:2015. More information on our blog.

Control of Organizational Knowledge QSP updated

ISO 9001:2015 QSP 7.1-04 Control of Organizational Knowledge has been recently updated.

We have added a quality system form relevant to the procedure: QSF 7.1-04-01 Organization's knowledge bank structure. Same price - more value!

New ISO 9001:2015 product: Control of Infrastructure procedure

We have added a new Procedure to our ISO 9001:2015 QSP collection: Control of Infrastructure.

This QSP regulates the execution of ‘Control of Infrastructure’ process as part of Organization’s resources, including:

• Defining the required infrastructure; 
• Ensuring the availability of infrastructure; 
• Maintenance of the infrastructure.

Change management: questions answered

Which ISO 9001:2015 clause refers to the change management in the Process and how to communicate changes to the customer? Find the answer in our blog post: Management of change.