Opportunities for Professional Development

The following opportunities for professional development are available to our subscribers this month: 

1. To deliver excellence in customer interactions. Take advantage of our best-selling training program Audit Interview: Learn Journalistsв_T Secrets at 10% off regular price if registered in March 2013. 



2. To keep up with best practices and new technologies. Read the Five at the Forefront article published in the March issue of Quality Progress that provides practical advice for auditors using the revised ISO 19011. Email your comments to the author Natalia Scriabina (natalia.scriabina at c-bg.com) 

3. To check 'must have' project management knowledge. At no cost you can take a mini-test that covers ISO 21500:2012 and key aspects of quality in project management. Email your comments to the author Karen Creditor (kjmcreditor at c-bg.com) 




4. To have a say in the development of ISO 14000. The International Organization for Standardization offer a unique opportunity to influence the development of next edition of ISO 14001. Read more. 

5. To share best practices. Please let us know about lessons learned, and success stories regarding best practices that you would be interested in sharing with other quality professionals.

ISO 1000X: Training and Downloads

ISO 10006: Quality in Project Management

In-depth review of ISO 10006 Guidelines for Quality Management in Projects and ISO 21500 Guidance on Project Management with case studies and practical examples. We are offering 20% off until February 10th 2013 Register Today!

ISO 10001, 2, 3, and 4!
ISO 10004:2012 Quality management -- Customer satisfaction -- Guidelines for monitoring and measuring was issued on September 14, 2012. Other standards of ISO 10000 series include:

• ISO 10001:2007 Quality management -- Customer satisfaction -- Guidelines for codes of conduct for organizations
• ISO 10002:2004 Quality management -- Customer satisfaction -- Guidelines for complaints handling in organizations
• ISO 10003:2007 Quality management -- Customer satisfaction -- Guidelines for dispute resolution external to organizations.

Standards to Watch: ISO/FDIS 10008 Quality management -- Customer satisfaction -- Guidelines for business-to-consumer electronic commerce transactions.

Target publication date: 2014-08-25.

Check out our Complete set of ISO 10002:2004 complain handling policies and procedures.

December Gifts: ISO 21500 & Quality in Project Management

ISO 21500:2012 Guidance on Project Management

ISO issued a new standard ISO 21500 Guidance on Project Management In September 2012. The new standard describes concepts and processes that are considered to form good practices in project management.
We offer you an opportunity to become familiar with ISO 21500 in practical applications along with another international standard ISO 10006 Quality in Project Management by participating in the training program Navigating the ISO 21500 Guidance on Project Management.

Register in Dec 2012 and we will to introduce you to this program by giving you the first module at no cost. 
 

The program is led by Karen Creditor who has practical experience as a project management executive leading PM offices and has successfully managed million dollar programs for enterprise level companies, including Monsanto, Peabody Energy, Research in Motion, and Marsh Company.

December Blog
Read Karen’s post in our December blog: Project Management vs Quality – How to Stop Making Each Other Crazy!

Software Quality: Charming the Customer

More and more, software testers are being challenged in ways to provide better test coverage for the applications that they test. Persona Based Testing (PBT) puts testers in the customer’s shoes like never before to enhance testing coverage with the ultimate goal of not only meeting customer expectations, but exceeding them. Read more ….

Register for the online training course Persona Based Testing - Introduction before November 30, 2012 at a discounted price.

During the course you learn to:

•     define the various personas that are used in different stages of a product’s life
•     understand how deliverables meet the end customer’s requirements
•     focus on cases that matter the most to the end customer
•     find out how to make the most of the dwindling time for maximum test coverage

Less Waste, Better Results

     The theme of World Standards Day 2012 is, "Less waste, better results – Standards increase efficiency". IEC, ISO and ITU emphasize that one of the key issues that organizations are facing in today’s business environment is the continuously increasing pressure “to achieve better results with less waste."

    At CBG Inc. we are celebrating World Standards Day this year by offering you a gift – a free live online webinar of “Make Lean Happen” presented by Hemant Gham who is one of the leading experts in North America on Wasteless Lean processes and systems. Mr. Gham will explain key features of Lean transformation, answer your questions, and help you to decide what is right for you. Register now!


Note: World Standards Day is celebrated internationally every year on 14 October to honor the efforts of experts who develop standards within the International Electro-technical Commission (IEC), International Organization for Standardization (ISO), and International Telecommunication Union (ITU).

ISO standard on the content of an audit report, and more…

RIO 20+

The Rio +20 Conference held in Rio de Janeiro, Brazil, on June 20-22, 2012 was arguably the largest single event related to sustainable development read more …

ASQ Member Discounts

Registration for two CBG training courses is now available through the ASQ Learning Institute at discounted price for ASQ members:

• Social Responsibility and ISO 26000:2010    Registration   Video • Sustainable Development through Quality Management         Registration   Video

Lean Transformation

In September 2012 CBG launches a new training program called Lean Transformation that explains how to increase the efficiency of business processes and operations as a risk controlled change initiative read more and register in September 2012 at a discounted price.

ISO/IEC TS 17022:20

In April 2012, ISO issued a standard ISO/IEC TS 17022:2012 “Conformity assessment — Requirements and recommendations for content of a third-party audit report on management systems”

Take a quick four-question survey and we will email you the presentation that includes practical examples on the creation of effective Gap Analysis and Audit reports and based on the recommendations of ISO/IEC TS 17022:2012.

Lean Transformation

Our website has been given a new look! Please visit our updated website at http://www.c-bg.com  and provide us with your comments and suggestions.

Hemant Gham, a Certified Lean Six Sigma Master Black Belt, discusses Lean Transformation in our June blog. We welcome your questions and comments.

Offer of the Month!

We updated the training materials for the Sustainable Development through Quality Management course. CBG Inc. is offering a promotional 10% discount on this training course in if registered before June 22st 2012.