Quality management systems -- Guidelines for the application of ISO 9001:2015

New Quality management standard has been published by the ISO: Quality management systems -- Guidelines for the application of ISO 9001:2015. More information on our blog.

Control of Organizational Knowledge QSP updated

ISO 9001:2015 QSP 7.1-04 Control of Organizational Knowledge has been recently updated.

We have added a quality system form relevant to the procedure: QSF 7.1-04-01 Organization's knowledge bank structure. Same price - more value!

New ISO 9001:2015 product: Control of Infrastructure procedure

We have added a new Procedure to our ISO 9001:2015 QSP collection: Control of Infrastructure.

This QSP regulates the execution of ‘Control of Infrastructure’ process as part of Organization’s resources, including:

• Defining the required infrastructure; 
• Ensuring the availability of infrastructure; 
• Maintenance of the infrastructure.

Change management: questions answered

Which ISO 9001:2015 clause refers to the change management in the Process and how to communicate changes to the customer? Find the answer in our blog post: Management of change.

ISO 2015 Management System Standards Survey - 3% increase in certification!

ISO has released the 2015 Survey report, that provides data on the total certifications to ISO 9001, ISO 14001 and other management standards across the world.
More on our blog.

Set of Quality system forms for Purchasing

Control of externally provided processes, products, and services QSP regulates the control of external processes, products and services activities.
The Procedure has recently been updated with the following forms:

• QSF 8.4-01-01 Purchase request
• QSF 8.4-01-02 List of purchases by category
• QSF 8.4-01-03 Potential suppliers list
• QSF 8.4-01-04 Ranked suppliers list
• QSF 8.4-01-05 Approved suppliers list

Continuous improvement of Quality process templates

The following ISO 9001:2015 Documents and Templates were recently updated:
 - QSP 8.2-01 Marketing - Quality system forms added:

• QSF 8.2-01-01 Marketing research program
• QSF 8.2-01-02 Market Research report
• QSF 8.2-01-03 Marketing strategies
• QSF 8.2-01-04 Marketing strategies implementation Instructions

 - QSP 8.2-01 Contract Analysis - Quality system forms added

• QSF 8.2-02-01 Contract(s) to deliver products (services).
• QSF 8.2-02-02-a Disagreements protocol(s)
• QSF 8.2-02-02-b Amendment agreement(s) (if necessary);
• QSF 8.2-02-03 Reconciliation sheet(s).
• QSF 8.5-01-02 Certificate of acceptance/transfer.

'Actions to Address risks and opportunities' QSP has been updated

ISO 9001:2015 QSP 6.1-01 Actions to Address risks and opportunities has been recently updated.

We have added 8 quality system forms relevant to the procedure: same price - more value!

ISO 9001:2015 Audit checklist - questions answered

How and when to use Audit checklist?
We are already certified to ISO 9001:2008 version. Are there any specific ways to utilize the Audit Checklist?
Does ISO 9001:2015 Audit checklist cover ISO 9001:2015 conformance and performance audits?

Find the answers in our new blog post.

Same price - more value. Some of the quality procedures are updated with the QSF templates

We have updated some of our procedures with the Quality System Form templates. See details in the blog post update.

System audit vs. Technical audit

Can we conclude that System audit can/may include Technical audit since technical expert may be required during a System audit (1st, 2nd or 3rd party) as per ISO 19011?
QMS questions answered on our blog

ISO 9001:2015 Context of the Organization requirement

Some of the current controls we have are "Customer requirements", PFMEAs, DFMEAs, Six Sigma, etc. Would those count as being part of the COTO?

Find the answer in our new blog post.

ISO 9001:2015 QMS implementation tips

• Interpretation of ISO 9001:2015 cl.8.7 Control of nonconforming outputs: how to choose which nonconformity to record? 
• Recommendations on how to address ISO 9001:2015 Cl.6.3 Planning of Changes.

Have an ISO 9001:2015 related question? Email it to us to be answered by an expert!

20% off the complete set of ISO 9001:2015 quality system procedures

A complete set of 15 quality system procedures that cover major QMS processes.
The procedures are based on practical experience and comply to the ISO 9001:2015 requirements.

Take advantage and save 20% on the bundle in August and September 2016.

Download the brochure and use it as a reference.

Risk management questions answered

What are the examples of 'high', 'moderate' and 'slight' risks?
What are the best risk management tools to use and how to record and track risk assessment for the QMS/organization?

Find answers to those questions in our new blog post - Quality Risk Assessment - definition of 'high', 'moderate' and 'slight' risk.

Create a quality culture that works

What are the essential quality areas and what to do to improve?
A review of  the new article by Ashwin Srinivas and Bryan Kurey 'Creating a Culture of Quality' in our recent blog post.

What are the important steps to start implementing Risk management in the QMS?

Important steps to start implementing Risk management in the QMS:

• Risk identification, 
• Risk analysis, 
• Risk evaluation, 
• Risk treatment. 

Details and implementation tips in the blog post

Control of Monitoring and Measuring Resources ISO 9001:2015 Procedure

We have added a new Quality system procedure to our ISO 9001:2015 documents and templates collection: QSP 7.1-02 Control of Monitoring and Measuring Resources.

This Procedure regulates the execution of ‘Control of Monitoring and Measuring Resources’ process including definition of the requirements, ensuring availability and maintenance of the three components of monitoring and measuring resources:

• measuring equipment (ME); 
• monitoring and measuring methodologies; 
• personnel conducting monitoring and measuring.

More information...

Control of nonconformities in Provision of Services

We have added a new Quality system procedure to our ISO 9001:2015 documents and templates collection: QSP 8.7-02 Control of nonconformities in provision of services.

The documented procedure regulates the execution of ‘Control of nonconformities in provision of services’ process in relation to the QMS of Organizations that specialize in the provision of services.

The Procedure describes the implementation of ISO 9001:2015 requirements, which often cause issues when applied to the services.
More information...

ISO 9001:2015 Cl.7.3 Awareness requirements implementation tips

- How do you communicate to your employees that their efforts contribute to the success of the company in a way that everyone will understand?

- How do you communicate that a lack of attention and effort impairs the company's success without diminishing positive attitudes?

 

Find the answers in our recent blog post

ISO 9001:2015 Quality Policy

The Quality Policy Template is based on the quality management principles taking into account the new requirements of ISO 9001:2015.

• Based on the practical experience 
• User-friendly format and professional layout - reviewed and approved by experienced ISO 9001 quality auditors. 
• Editable MS Word

More about our Quality Policy Template.

More ISO 9001:2015 documents, templates, manuals, and training courses

New product: Actions to address risks and opportunities in QMS processes Methodical Manual

We have added a new product to our ISO 9001:2015 Documents and templates collection -Actions to address risks and opportunities in QMS processes  Methodical manual.

The Manual is based on the field experience and provides practical tips and recommendations to address risks and opportunities in the QMS process.

The Manual package consists of 3 documents:
1.The Methodical Manual MM 6.1-01-01 Actions to address risks and opportunities in QMS processes
MS Word, 13 pages
2. Form MM 6.1-01-01-01 Quality Risk Register
MS Word, 1 page, fully editable, easy to use table format
3. Annex 2 to ММ 6.1-01-01: Examples of Risk wording and Risk reduction activities
PDF, 8 pages, easy to use table format

Purchase the Methodical Manual from our site.

Changes to Marketing QSP: same price, more value

We updated our ISO 9001:2015 Marketing quality system procedure. Now for the same low price $49.00 you get the procedure itself and Self-calculating Marketing Efficiency Evaluation MS Excel table - ready for use during the Expert Evaluation.

ISO 9001:2015 documented information: a procedure - or work instructions?

ISO 9001:2015 gives organization full freedom to build their documented information system.
But when it comes to practical implementation, how to decide - should the information be documented as a procedure? Or work instructions? Find out in our blog post Procedures vs. Work instructions.

Marketing QSP added to the ISO 9001:2015 Documents and Templates

New product in our ISO 9001:2015 Documents and Templates collection - Marketing QSP.

QSP requirements apply to the marketing department and/or persons performing marketing activities.
The procedure

• Contains Process model diagram with detailed Inputs and Outputs description 
• Includes Marketing efficiency expert evaluation methodology
• Describes risks and criteria of Marketing process 
• User-friendly format and professional layout - reviewed and approved by experienced ISO 9001 quality auditors 

more information on our site

Certification of Suppliers

Your Company is ISO 9001:2015 certified. What options do you have when selecting a supplier of the materials? Does the supplier also have to be ISO 9001:2015 certified, or the Company's certification is sufficient? Find out in our blog post.

ISO 9001:2015 offers and discounts for June-July 2016

New products

• Control of Organizational Knowledge QSP - learn to use knowledge as a resource
• Control of externally provided processes, products and services QSP - includes Supplier Evaluation Methodology

Temporary Price Reduction

• Our best seller - ISO 9001:2015 Quality System Manual Template is on sale during summer months of June and July. Regular price $149.00 - now you pay $89.00
• ISO 9001:2015 Quality Manual Template and Actions to Address Risks and Opportunities QSP Bundle. Regular price $189.00 - now you pay $159.00
• ISO 9001:2015 Quality Manual Template and a set of 6 Essential QSPs Bundle. Regular price $304.00 - now you pay $249.00
• ISO 9001:2015 Quality Manual Template and a set of 9 Essential QSPs Bundle. Regular price $435.00 - now you pay $369.00

ISO 9001:2015 Risk Based Thinking

• Risk Management in QMS Processes - a publication directed at meeting the requirements of ISO 9001:2015 to address the risks and opportunities in each process of the QMS. Now just $24.00
• A collection of ISO 9001:2015 Risk Based Thinking Questions and Answers now on your Kindle

 

Understanding the organization and its context: Internal issues

Looking for examples of Organizational Context Internal Issues? Find them on our blog.

What is the Difference in Risk definition between ISO 9001:2015 and ISO 31000?

Risk definition in ISO 9001:2015 and ISO 31000 and Risk management implementation tips for the ISO 9001:2015 Quality Management System in our blog post.

Control of Organizational Knowledge QSP - using knowledge as a resource

We have added another quality system procedure to the ISO 9001:2015 Documents and Templates collection - Control of Organizational Knowledge,

QSP regulates the implementation of the ‘Control of organizational knowledge’ process, which aims at transforming the internally and externally sourced information flows into the Organization’s knowledge bank.

The process involves four stages:

• definition of the necessary knowledge; 
• creation of the organization knowledge bank; 
• maintaining and providing access to knowledge; 
• QMS processes improvement through acquired knowledge. 

more information

Control of externally provided processes, products and services QSP

New product in our ISO 9001:2015 Documents and Templates collection - Control of externally provided processes, products and services quality system procedure requirements apply to the activities of the purchases department, as well as the ‘Production’ process and other QMS processes in terms of procurement of products, processes, and services.

• Includes the original ‘Supplier Evaluation Methodology’ based on QFD-analysis.  
• Contains Process model diagram with detailed Inputs and Outputs description
• Describes risks and criteria of Control of externally provided processes, products and services process
• User-friendly format and professional layout - reviewed and approved by experienced ISO 9001 quality auditors 

more information on our site

Contract Analysis QSP

New product in our ISO 9001:2015 Documents and Templates collection - Contract Analysis QSP.
QSP requirements apply to the activities of the Sales department, as well as the activity of the ‘Design and development' and ‘Production’ process owners of in terms of analysis and meeting the requirements for products (services).

• Contains Process model diagram with detailed Inputs and Outputs description 
• Describes risks and criteria of Contract Analysis process 
• User-friendly format and professional layout - reviewed and approved by experienced ISO 9001 quality auditors 

more information on our site

Risk management questions and answers

Does ISO 9001:2015 require an Organization to maintain a Risk Register? Find the answer on our Blog.

ISO 9001:2015 New Products and May Price Reduction

Products added to our ISO 9001:2015 Documents and Templates collection:

• Control of Personnel Quality System Procedure

The key personnel competence requirements of ISO 9001:2015 are implemented in this documented procedure based on the best field experience.

• Set of 9 Quality System Procedures - updated to the ISO 9001:2015 Requirements

Take advantage of the May 2016 price reduction and Save money:

• 30% off the Set of 9 ISO 9001:2015 QSPs Bundle- regular price $317.00 - in May 2016 you pay $222.00
• 30% off the ISO 9001:2015 Quality Manual Template and a set of 9 QSPs Bundle - regular price $466.00 - in May 2016 you pay $326.00

Plans to address risks and opportunies: documented information or not?

Does the organization need to maintain plans to address risks and opportunities as documented information? Find the answers to this and other Control of documented information related questions on our blog.

Service Provision Quality System Procedure

Service Provision procedure reflects completion of all the requirements of ISO 9001:2015 concerning the provision of services or production of goods.
We recommend this procedure for organizations that provide services.
Additionally it could be used by small businesses involved in the production of goods.

ISO 9001:2015 Documents and Templates page was updated: New procedure added

We've just finished developing the 'Design and Development' quality system procedure.

The procedure is focused on Service Provision but the Product design and development recommendations are also provided.
Meets all requirements of ISO 9001:2015.

QMS Transition QnA

Does the ISO 9001:2015 'Corrective Actions' Procedure include preventive actions functions?

Find the answer in our blog post.
Have your own QMS related questions? Please email them to support@c-bg.com and we will get you an expert opinion.

ISO 9001:2015 New Products and Temporary Price Reduction

Take advantage of the April price reduction and Save money:

• 50% off the ISO 9001:2015 Audit Checklist - regular price $109.00 - in April 2016 you pay $54.00
• 15% off the ISO 9001:2015 Quality Manual Template and Actions to Address Risks and Opportunities QSP Bundle - regular price $258.00 - in April 2016 you pay $220.00
• 15% off the ISO 9001:2015 Quality Manual Template and a set of 6 Essential QSPs Bundle - regular price $364.00 - in April 2016 you pay $309.00

Control of documented information good practices

How many documented procedures should the Organization have to comply with the ISO 9001:2015 Requirements?
Who defines the structure and titles of the documents?
Find answers for those and other Control of Documented Information questions in our blog - Control Documented Information QnA.
If you have unsolved Control of Documented Information questions - check out:

• Control of Documented Information QSP 
• Control of Documented Information in QMS Processes

ISO 9001:2015 Documents and Templates - prices reduced, free downloads added

We updated our ISO 9001:2015 Documents and Templates collection.
Actions to address risks and opportunities QSP price has been reduced.
Free downloads have been added.

ISO 9001:2015 Audit checklist - a new addition to our ISO 9001:2015 documents and templates collection

The Audit Checklist contains explanations and recommendations that:

• Facilitates the audit;
• May serve as a guide in the transition to the new version of ISO 9001: 2015 using 'fill the gap' methodology;
• Allows for QMS self-assessment for compliance with ISO 9001: 2015;
• Facilitates learning and understanding of the new version of ISO 9001:2015 requirements

 More information on our site

Environmental management guidance standard now published

Following the revision of ISO 14001, the newly revised ISO 14004 helps organizations get the most out of their environmental management system. It is now available for the ISO store.

Business Process Improvement Tools Presentation

A collection of Business Process Improvement Tools in a form of a presentation that you can download free from our site.
Use the presentation as a reference or training materials.